Hello!
My name is Emma.
Drawing on extensive administrative and development experience in arts and culture nonprofits, along with my growing expertise in information management, I aim to deliver practical, strategic solutions that help organizations operate more efficiently and better serve their communities.
What I Do Best
Project Management
Knowledge Base & Documentation
Database
Systems
Technical Training
Technical Skills
| Productivity Suites: Microsoft365, Google Workspace Project & Task Management: Asana, Airtable, Toggl Data Analysis: Tableau, Excel, Google Sheets Client Relationship Management: DonorPerfect, ShulCloud Surveys & Forms: SurveyMonkey, Qualtrics, Google Forms, Airtable Forms |
Content Management Systems: WordPress, Ingeniux Email Marketing Software: MailChimp Design & Creative Software: Photoshop, Canva Collaboration & Communication Platforms: Slack, Google Chat, Zoom Programming & Markup Languages: HTML, CSS, SQL (in progress) |
Recent Work Experience
February 2022 – Present
Development Coordinator
Jewish Film Institute
CRM & Database Management
- Initiated assessments and improvements of CRM systems for 10,000+ constituents, collaborating with Directors to streamline processes and ensure data integrity across multiple platforms
- Reorganized CRM screens and created new fields to facilitate more straightforward gift entry process and generate more accurate reporting
- Developed and maintained an Airtable database consolidating organization’s recent event history from multiple event platforms to generate comprehensive attendance data for grant applications to SF Grants for the Arts and National Endowment for the Arts
Grants & Fundraising
- Determined eligibility for applications, drafted application materials, and ensured the timely submission of all grant applications and reports
- Transformed Grants Airtable base into a more user-friendly interface to streamline management of grant deadlines, tasks, and archived documentation including reports, proposals, and agreements
- Collaborated with Director of Development to strategize and implement new organizational structure and naming convention to file grant materials from over 40 past, current, and prospective funders on organization’s shared Google Drive
- Project-managed biannual appeal mailings, working closely with graphic designers, print consultants, and mail house to deliver segmented, merged mailings to 10,000 donors and customers
Project Management
- Implemented and managed cross-departmental Asana projects to track one-off events, recurring activities, annual programming schedules, and various task lists
- Supported the organization’s implementation of Airtable by onboarding and teaching staff how to use it within and across departments
Donor Communications
- Processed gift acknowledgments and tax receipts for donors
- Communicated membership benefits to current and prospective members, encouraging and facilitating membership purchases and renewals by mail, phone, or email
- Project-managed biannual appeal mailings, working closely with graphic designers, print consultants, and mail house to deliver segmented, merged mailings to 10,000 donors and customers
Event Support
- Provided onsite support for special donor events and film festival screenings
- Delivered exceptional box office customer service to patrons
- Managed invitation lists, RSVPs, registration, and name tags
May 2020 – January 2022
Office Assistant
Congregation Netivot Shalom
Knowledge Base
- Maintained knowledge base documenting standard office operations and procedures
- Created training materials and led orientations to teach volunteers and staff members how to run Zoom services and events
- Organized archive of Board materials and institutional documents
- Managed internal archive of Zoom event and meeting recordings
Record-keeping
- Worked with accountants to maintain accurate transaction logs for members and donors
- Tracked documentation of accounts payable, accounts receivable, and credit card expenses
Content Management
- Created graphics for community emails, event registration forms, building signage, and website
- Compiled updates and information from volunteer committees, Board members, and staff to update website and weekly newsletter
Membership
- Created and managed member application and renewal forms on ShulCloud, and taught members how to navigate their online accounts
- Managed direct mailings to 300+ households for membership renewal and High Holy Day services
- Regularly communicated with members and synagogue’s accountants to maintain up-to-date donor records in ShulCloud database
- Generated reports tracking membership pledges and payments to help Executive Director and fundraising team meet synagogue’s goals
Education
January 2024 –
Degree expected 2027
Master’s of Library and Information Science
San José State University, San José, CA
Current GPA 4.00
COURSEWORK
- Information Professions
- Information Communities
- Information Retrieval System Design
- Information Technology Tools and Applications
- Database Management
August 2015 – May 2019
Bachelor of Arts – Sociology
Occidental College, Los Angeles, CA
Phi Beta Kappa | Magna Cum Laude | GPA 3.88
Contact Me
Feel free to contact me with any inquiries or questions!